Frequently Asked Questions
Everything you need to know about shopping with ALDO
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any ALDO store location with a valid receipt.
Do you offer international shipping?
Yes, ALDO ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I find my perfect shoe size?
We provide a comprehensive size guide on every product page to help you find the right fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
How do I care for my leather shoes and bags?
To maintain the quality of your leather goods, we recommend using our specialized ALDO care products, including leather cleaners and protective sprays, to prevent stains and moisture damage.